Managing Contacts

Contacts are the people in your Session community. The Contacts page lets you view, filter, and manage your existing contacts.

Viewing Your Contacts

Go to Contacts in the admin navigation to see everyone in your list. You'll see:

• Name and email address
• Tags
• Date joined

By default, unsubscribed contacts are hidden. Toggle Show unsubscribed next to the contact count to include them. Unsubscribed contacts appear dimmed with an "unsubscribed" badge.

Adding New Contacts

There are two ways to add contacts to Session:

Option 1: Import CSV

Best for adding multiple contacts at once:

1. Go to Contacts
2. Click Import CSV
3. Upload a CSV file with columns:
   • email (required)
   • first_name (optional)
   • last_name (optional)
4. Click Import

The import will show how many contacts were added and any that were skipped (already exist).

Option 2: Add via Memberships

Best for granting access to a specific person:

1. Go to Memberships
2. Click Add Membership
3. Enter the person's email
4. Choose a product and payment type
5. Click Add Membership

If the email doesn't exist as a contact, it will be created automatically.

Editing Contacts

To update a contact's information:

1. Find the contact in the list
2. Click Edit
3. Update their name or email
4. Click Save

Filtering Contacts

Use filters to find specific groups:

1. Click on the filter row
2. Set criteria:
   • Product - Filter by specific membership
   • Status - Active, cancelled, past due, etc.
   • Joined - Time-based filter (last 7/30/90 days)
   • Tag - Filter by contact tag
   • Search - Find by name or email
3. Results update automatically

Adding Multiple Filters

Click Add filter to combine criteria with AND/OR logic:

• AND - Must match all conditions
• OR - Match any condition

Saving Filters as Segments

If you use the same filter often:

1. Set up your filter criteria
2. Click Save as Segment
3. Name your segment
4. Access it later from the segment dropdown

Bulk Actions

Select multiple contacts to perform bulk actions:

1. Check the boxes next to contacts
2. Click the Actions dropdown
3. Choose an action:
   • Add tag / Remove tag - Bulk tagging
   • Send email - Opens broadcast flow with selected contacts
   • Export selected - Download CSV of selected contacts
   • Delete selected - Remove selected contacts (with confirmation)

Exporting Contacts

To export your contact list:

1. Set any filters you want (or leave blank for all)
2. Click Export CSV
3. Download the CSV file

Deleting Contacts

To remove a single contact:

1. Find the contact and click Edit
2. Click Delete contact in the bottom-left of the modal
3. Confirm the deletion

Deletion is Permanent

Deleting a contact removes them and their membership history. Consider just letting memberships expire instead.

Viewing Memberships

To see what a contact has access to:

1. Find the contact
2. Click View Memberships (or go to Memberships and filter by their email)
3. See their products, status, and history