Frequently Asked Questions

Common questions about using Session.

Getting Started

How do I create an account?

For coaches: Go to joinsession.io/register, enter your email, and choose a subdomain.

For members: Your coach will add you through Memberships, or you'll sign up through their site. You'll receive a magic link email to sign in.

I didn't receive my sign-in email

1. Check your spam/junk folder
2. Make sure you entered the correct email address
3. Wait 1-2 minutes (email delivery can be delayed)
4. Try requesting another magic link

Can I change my subdomain?

Currently, subdomains cannot be changed after registration. Contact support if you need to discuss options.

For Members

How do I access content?

1. Sign in to your coach's Session site
2. Go to your dashboard
3. Click on collections to browse content
4. Click individual pages to view them

How do I get my private podcast feed?

1. Sign in to your dashboard
2. Look for the Your Feeds section
3. Copy your unique feed URL
4. Add it to your podcast app (Apple Podcasts, Overcast, etc.)

How do I cancel my subscription?

1. Go to Settings
2. Click Manage Subscription
3. You'll be taken to the Stripe billing portal
4. Click Cancel subscription

You'll keep access until the end of your current billing period.

Why can't I access certain content?

Some content may be exclusive to specific membership levels. Contact your coach to learn about upgrade options.

For Coaches

How do I accept payments?

1. Go to Settings
2. In the Payments section, click Connect with Stripe
3. Complete the Stripe authorization
4. Create products with prices at /admin/products
5. Members can now purchase access

How do I add members manually?

1. Go to Memberships
2. Click Add Membership
3. Enter their email
4. Select a product
5. Choose payment type (usually Free for manual adds)
6. They'll receive a magic link to sign in

How do I import contacts?

1. Go to Contacts
2. Click Import CSV
3. Upload a CSV with columns: email, first_name, last_name
4. Click Import

How do I send an email to members?

Broadcasts are sent from the Page Editor:

1. Go to Pages
2. Create or edit a page with your email content
3. Click the dropdown menu
4. Select Send as Email
5. Choose recipients and send

Can I use my own domain?

Custom domains are not yet available. Your site is accessible at yourname.joinsession.io.

How do I connect a podcast?

1. Get your Show ID from your Transistor dashboard
2. Go to Settings
3. Enter the Show ID in the Transistor Show ID field
4. Save

Members will see episodes on their dashboard.

Team & Roles

What roles are available?

Session has five roles:

Role	Access
Owner	Everything, including billing
Admin	Full admin, can manage team
Editor	Content and contacts
Instructor	Assigned collections only
Support	View-only for contacts/memberships

How do I add team members?

1. Go to Team (/admin/team)
2. Click Add Team Member
3. Enter their email or select from contacts
4. Choose their role
5. They'll receive an invitation

Technical

What browsers are supported?

Session works in all modern browsers:

• Chrome, Firefox, Safari, Edge
• Mobile Safari and Chrome on phones/tablets

Is my data secure?

Yes. Session uses:

• Encrypted connections (HTTPS)
• Secure session management
• Payments handled by Stripe (PCI compliant)
• No passwords stored (magic link authentication)

Billing

What payment methods are accepted?

Through Stripe, members can pay with:

• Credit and debit cards
• Apple Pay and Google Pay (where available)

Can I get a refund?

Refund policies are set by individual coaches. Contact your coach directly for refund requests.

How do I update my payment method?

1. Go to Settings
2. Click Manage Subscription
3. Update your payment method in the Stripe portal

Getting Help

How do I contact support?

• Members: Contact your coach directly
• Coaches: Reach out through your Session dashboard

I found a bug

Please let your coach know, and they can report it to the Session team.